For many insurance companies and insurance agencies, insurance search engine marketing is a brave new world, filled with a litany of confusing terms and acronyms. Like any emerging field, what might seem confusing at first, is readily understandable after a quick review of jargon and basics. Let’s take a look at insurance search engine marketing and define terms and acronyms along the way.
For the time being, let’s think of insurance search engine marketing (insurance SEM) as it relates to the insurance business, as if we were talking about the printed Yellow Pages phone book of the not distant past. Fifteen years ago, if someone was looking for a business, product or service, they could take a Yellow Pages off the shelf and open the phone book to search for the given product, service or company, flipping pages until they arrived at the relevant phone book pages. For the purposes of this example, let’s say that someone wanted property and casualty insurance, and were looking for insurance agents that they could contact. The person who was searching for the insurance, upon finding the two yellow pages which listed insurance agencies, might scan the insurance agency names beginning with the letter “A”. This is roughly analogous to a Search Engine Results Page (SERP) from Google, Bing or Yahoo. A key difference here is that these search engines display their results by relevancy as opposed to alphabetically. The placement of the names on the SERP relates to organic SEO, or in this case, insurance search engine optimization.
Of course there would also be many advertisements interspersed within the two phone book pages of agencies, both small and large. These ads are roughly analogous to PPC ads (Pay Per Click ads) found today on the search results pages. One notable difference is that in the case of the old Yellow Pages phone book, your insurance agency would pay a flat fee for the ad, whereas with a PPC, your agency only pays when a user clicks on your advertisement. Just for purposes of clarity, there is also something called PPI (Pay Per Impression), where your business would pay for impressions, though for our insurance agency web website optimization discussion, we’re going to stick with our PPC ad analogy. The difference between organic insurance search engine marketing and insurance PPC ads is as simple as having your agency name listed in the Yellow Pages at no charge, versus a display ad in the Yellow Pages at a cost of perhaps $1,000 per month. Thus the appeal of organic web marketing, if your insurance agency can rise to the top of the organic SERP, you are very likely to direct web surfers (read that as insurance agency leads) to your website and reap the benefits without any PPC costs. Think of this in the same way as the old phone book listings with company’s starting their name with “AAAA Auto Parts” or “AAAAA Insurance Agency” to ensure their names would appear first. A SERP offers a better alternative than the printed Yellow Pages name game, in that the agency name is secondary to other, more relevant criteria. This criterion is determined by search engine algorithms which can have over 100 attributes they use to determine relevancy, and subsequently determine if your insurance agency website should be on page one or page ten (SERP Ranking).